osTicket web hosting

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

Features

• Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.
• Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.
• Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.
• Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
• Role-based Access : Control staff's access level based on assigned groups, departments and teams.
• Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.
• Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.
• Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff.
• Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.
• Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
• Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.
• Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.
• Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.
• Attachment Support : Allow web or emailed attachments. Configurable file type white listing to enhance security.
• Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.
• Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.
• Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

Most website hosting platforms pack thousands of websites onto one server. But as a leading OsTicket hosting provider, we designed it at KVC Hosting differently. Multiple servers handle every site, so the KVC Hosting has redundancy built in. That means you’ll never have to fight for the resources of a single server. In fact, every bit of the KVC Hosting hardware, software, and architecture was carefully designed for speed and reliability.

• Money Back Guarantee with your affordable OsTicket web hosting

We pride ourselves on getting things right. That doesn’t mean we’re perfect, but when we make mistakes we fix them. If you’re not happy we’ll organize a replacement, provide you with a credit or give you your money back. It’s your choice. KVC Hosting is the best place to get your reliable OsTicket web hosting.

• Get online faster for your OsTicket web hosting needs

To get your OsTicket hosting online you need space in the World Wide Web to place it. KVC Hosting offers this web space.

• Cheap OsTicket web hosting with E-commerce support

KVC Hosting’s secure hosted shopping cart system comes packed with ecommerce features, 24/7 support, security to keep your business and customers safe. This will be the ideal place for tour secure and cheap OsTicket web hosting.